National GP Patient Survey
Last Updated: Wednesday, 30 July 2025The most recent results for this practice : 2025 Survey
These are the actions we have taken to improve our patients' experience based on the results of the survey.
1. Enhance Appointment Access & Contact Methods
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- Upgraded cloud-based telephony system already in place
- Encourage online booking, fit notes, repeats, and administrative requests via website, patchs and NHS App
- Monitor contact feedback and make iterative improvements
2. Improve Reception Communication & Navigation
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- Provide receptionist training on open-ended questions, confidentiality, and care-navigation
- Display signage/posters explaining new phone/online systems and promoting use over calls
3. Adopt Proactive Outreach for Vulnerable Patients
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- Identify patients with long-term conditions or vulnerabilities; schedule regular touchpoints (e.g., phlebotomy, medication reviews)
4. Act on Feedback & Open Communication
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- Patient Participation Group (PPG) meeting to review results, suggest improvements, and share back actions to the wider patient group
- Use Significant Event Audits (SEA) to reflect on complaints or near-misses, share lessons with staff, and implement changes